Refund Policy
Last updated: January 1, 2024
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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You must provide proof of purchase
Items returned without prior approval may not be accepted.
Non-Returnable Items
Certain items are not eligible for return, including:
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Personal care items
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Intimate or hygiene-related products
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Customized or personalized items
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Final sale items where clearly stated
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@youthluma.com with your order number and clear photos of the issue. We will review the case and work to provide an appropriate resolution.
Refund Process
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible at info@youthluma.com. We cannot guarantee cancellations or changes once an order has been processed.
Contact
For all return and refund requests, please contact: